Independent · Not affiliated with NHTSA or any automaker MethodologyData sourcesData refreshed Oct 6, 2026

2021 Mercedes-Benz Sprinter 3500: Problems, Recalls and MPG

What this means

NHTSA lists 16 recall campaigns for the 2021 Mercedes-Benz Sprinter 3500, most recently filed December 2024. Owners have filed 8 complaints with NHTSA, most often about the service brakes.

Data summary generated from official records. Methodology Data: NHTSA, DOT, EPA · Refreshed Oct 6, 2026
Caution Fewer than 50 complaints filed. With this few reports, patterns may not be meaningful.
Recalls 16campaigns 5 electrical · 4 structure · 1 power train Source: NHTSA Complaints 8filed Owner reports, 2015–2024 shown Source: NHTSA ODI
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Recalls (16)

NHTSA lists 16 recall campaigns for the 2021 Mercedes-Benz Sprinter 3500. Check whether yours was repaired with NHTSA's free VIN lookup ↗

Only NHTSA and your automaker know whether your specific car was repaired. PlainVIN shows every recall campaign listed for a model year, with the official text and how many cars have been fixed so far.

Check on NHTSA ↗
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 24V930000 Filed Dec 13, 2024

Instrument Cluster Display Too Bright/FMVSS 101

Electrical system · instrument cluster/panel
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Consequence
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
71.7% repairedof 697 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 24V930000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 23V876000 Filed Dec 21, 2023

Partition Wall May Detach

Structure · critical fasteners
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Consequence
A detached partition wall can increase the risk of injury.
Remedy
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
47.3% repairedof 387 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 23V876000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 23V875000 Filed Dec 21, 2023

Missing Frame Member Reinforcement Fasteners

Structure · critical fasteners
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Consequence
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
54.6% repairedof 3,739 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 23V875000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 23V806000 Filed Dec 1, 2023

Windows & Interior Lashing Rail Cargo May Detach

Structure · body
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Consequence
An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Remedy
Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.
22.9% repairedof 131 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 23V806000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 23V204000 Filed Mar 24, 2023

Instrument Panel May Fail to Display Information

Electrical system · instrument cluster/panel
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Consequence
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
80.1% repairedof 6,857 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 23V204000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 22V796000 Filed Oct 21, 2022

Vehicle Rollaway from Guide Bushing Fatigue

Power train · automatic transmission · internal · park pawl
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Consequence
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
84.1% repairedof 124,305 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 22V796000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 22V360000 Filed May 20, 2022

Disabled Emergency Call System

Communication · auto crash notification
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
96.8% repairedof 19,937 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 22V360000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 22V281000 Filed Apr 27, 2022

Inoperable Rearview Camera Display/FMVSS 111

Back over prevention · display function
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
87.5% repairedof 12,086 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 22V281000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 22V131000 Filed Mar 8, 2022

Torsion Bar Assembled Incorrectly

Suspension · front · springs · torsion bar
Official NHTSA text
Summary
Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.
Consequence
An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
Remedy
Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VADREH.
94.2% repairedof 2,153 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 22V131000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 22V073000 Filed Feb 9, 2022

Incorrect GVWR on Tire and Loading Label/FMVSS 120

Equipment · other · labels
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."
Consequence
The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.
Remedy
Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on March 4, 2022. Owner notification letters were mailed on March 21, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RE58HIN.
62.9% repairedof 2,564 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 22V073000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 21V933000 Filed Dec 1, 2021

Fender Liner May Damage Brake Hose

Service brakes, hydraulic · foundation components · hoses, lines/piping, and fittings
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Consequence
A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
Remedy
Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.
79.6% repairedof 98 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 21V933000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 21V934000 Filed Dec 1, 2021

Bolt Fasteners on Rear Step Not Properly Tightened

Structure
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.
Consequence
Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy
Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HECKTRI.
90% repairedof 30 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 21V934000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 21V779000 Filed Oct 6, 2021

Starter-Generator Wiring Harness May Short

Electrical system · wiring
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result in an electrical short-circuit.
Consequence
An electrical short can increase the risk of a fire.
Remedy
Dealers will replace the engagement hooks on the affected cable duct with expanding rivets, free of charge. The recall began on November 2, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KABKAN.
100% repairedof 38 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 21V779000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 21V513000 Filed Jul 7, 2021

Automatic Locking Retractor Malfunction/FMVSS 208

Seat belts
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
76.1% repairedof 1,514 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 21V513000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 21V410000 Filed Jun 2, 2021

Front Seat Wiring Harnesses Routed Incorrectly

Air bags · passenger side frontal · cushion
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
92.9% repairedof 4,078 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 21V410000
Listed for 2021 Mercedes-Benz Sprinter 3500. Not checked against your VIN.
Recall 21V411000 Filed Jun 2, 2021

MBUX System Software Malfunction

Back over prevention · display function
Official NHTSA text
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
93.9% repairedof 33,437 vehicles
Manufacturer report to NHTSA · Source: US DOT recall completion data, retrieved Oct 6, 2026
Check your VIN on NHTSA or ask a dealer to check campaign 21V411000

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Which Sprinter 3500 years had the most recalls?Best & worst years →Every recall for the Mercedes-Benz Sprinter 3500All model years →Where is the VIN on my car?VIN location guide →

Owner complaints (8)

8 complaints filed with NHTSA (owner reports, not verified findings). The service brakes is mentioned most often.

1involved a crash
0involved a fire
0injuries reported
0deaths reported

As reported by owners in their complaints. These are reports, not NHTSA findings.

Most-reported components

Complaints filed with NHTSA for the 2021 Mercedes-Benz Sprinter 3500, by component (top 6). One complaint can list several components, so these add up to more than 8.Source: NHTSA ODI owner complaints · Retrieved Oct 6, 2026 · Report a data error

How 2021 compares with other Sprinter 3500 years

Best and worst Sprinter 3500 years →
37 62 28 9 27 13 8 8 17 3
2015201620172018201920202021202220232024
This year (2021)Other yearsStill collecting reports

Counts are owner reports, not failure rates. Higher sales years tend to draw more reports. Owners are still filing reports for recent model years, so these counts will grow. Source: NHTSA ODI, retrieved Oct 6, 2026.

Used blue SUV on a sunny dealer lot with its hood open and a clipboard on the fender

Looking at a 2021 Sprinter 3500 for sale?

Print a one-page buyer's checklist: each recall campaign with a box to tick when the seller shows proof of repair, the top complaint areas to inspect, crash stars, MPG, and a link back to this page.

All Sprinter 3500 years

Where to next

Which Sprinter 3500 years drew the fewest complaints?Best & worst years →2022 Mercedes-Benz Sprinter 3500 report8 complaints · 6 campaigns →2020 Mercedes-Benz Sprinter 3500 report13 complaints · 22 campaigns →Have a VIN? Decode itVIN decoder →

2021 Mercedes-Benz Sprinter 3500 FAQ

How many recalls does the 2021 Mercedes-Benz Sprinter 3500 have?

NHTSA lists 16 recall campaigns: 24V930000 (electrical), 23V876000 (structure), 23V875000 (structure), 23V806000 (structure), 23V204000 (electrical), 22V796000 (power train), 22V360000 (electrical), 22V281000 (rear camera), 22V131000 (suspension), 22V073000 (equipment), 21V933000 (brake), 21V934000 (structure), 21V779000 (electrical), 21V513000 (seat belt), 21V410000 (air bag), 21V411000 (electrical). Use NHTSA's VIN lookup to see whether a specific car was repaired.

What are the most common 2021 Mercedes-Benz Sprinter 3500 problems?

Owners filed 8 complaints with NHTSA. Service brakes (3), Suspension (3), Unknown or other (2) are mentioned most. These are owner reports, not verified findings.

How does the 2021 Sprinter 3500 compare with other years?

Among the 2015–2021 Mercedes-Benz Sprinter 3500 model years at least five years old, the 2021 drew the fewest complaints (8) and the 2016 the most (62). The 2021 drew 8. Counts are owner reports, not failure rates.

How this page was madeSources, processing, limits, review and changes

Processing

  • Complaints are counted per component. One complaint can list several, so component totals add up to more than the total.
  • Fuel cost = miles per year ÷ EPA combined mpg × EIA weekly price for your region.

Limitations

  • Complaint counts are owner reports, not verified findings or failure rates. There is no sales denominator.
  • Recall campaigns are listed for the model year. Only NHTSA and the automaker know whether a specific car was repaired.
  • Recent model years are still collecting reports.

Review

Data compiled automatically from the official files listed here.

Changelog

  • 2026-10-06 Data refreshed from the official files.
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